| How does purchase process work? |
| As you click the Buy Product Now button, it will take you to the PayPal's secure site. Under the PayPal's encrypted communication environment (SSL), you proceed purchase using your Credit Card, eCheck or PayPal account. When your purchase is verified by PayPal, you'll immediately receive our email at your email address being associated with PayPal, informing you of a Link, a User Name and a Password so that you can download product off the link. You need to download your purchased product within 3 days. |
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| Secure Shopping |
| For your secure shopping, we have adopted PayPal that has been proven by 87 million people in 56 countries including customers at eBay. Having PayPal between you and us, we do not receive your financial information throughout your shopping. |
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PayPal Verified Merchant
Located in the US |
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| Can I cancel purchase? |
| Yes. Clicking the Buy Product Now button will take you to the PayPal's secure site. Cancel your purchase at anytime before Checkout at the site. |
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| How soon do I receive product? |
| As soon as you complete and clear purchase through PayPal, you'll immediately receive our email at your email address being associated with PayPal, informing you of a Link, a User Name and a Password so that you can download product off the link. You need to download your purchased product within 3 days. |
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| Payment methods |
| We support the following payment methods through PayPal: |
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Visa |
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Discover |
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MasterCard |
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PayPal |
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American Express |
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eCheck |
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| Taxes |
| Sales tax of 6% is applied to Massachusetts and New Jersey residents. |
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| Currencies |
| We support the following currencies through PayPal: |
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U.S. Dollar |
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Euro |
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Canadian Dollar |
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Pound Sterling |
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Australian Dollar |
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Yen |
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| International customers |
| Since no physical shipping is involved, we welcome customer around the globe. |
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| Can I return purchased product if I don't like? |
| Due to the nature of software product, we can not accept return once purchased. Please use the Demo version for Product evaluation before purchase. |
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| What are differences between Product and Free Demo?(Mac OS X) |
| The following chart lists differences in specifications between two versions: |
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Demo (free) |
Product |
| Music Key |
Key of C |
All 15 Keys |
| Music Style |
1 |
4 |
| Musical Instrument |
2 |
20 |
| Animation clip |
3 |
43 |
| Articulation Control |
No |
Yes |
| Tech. Support |
No |
Six months |
| Restriction |
Running time per launch |
No |
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| What about the Intel Macintosh native version? (Mac OS X) |
| iGotGroove™ Demo and Product versions native to Intel Macintosh will be posted when available. Customers will receive a free upgrade. |
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| What do you mean by Joint Venture? |
| We believe a number of hardware and software applications possible based on our technologies displayed in iGotGroove™, such as toy, PDA, home appliance, arcade game, musical instrument and so forth. We'd be excited to explore together with you in this fast-growing field introducing innovative products to customers. |
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| How do I contact you? |
| Please use the Contact Us page for your initial contact. Our representative will respond to your contact usually in a business day excluding holidays. If you prefer us to call back, please include your phone number. |
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| How soon do I receive response? |
| Our representative will respond to your contact usually in a business day excluding holidays. |
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| Who are we? |
| We are a computer software developer over various platforms including Macintosh, Unix, MS-DOS and Windows for more than two decades. More Information |
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| Where are we located? |
| Our main office for software development is located in Cambridge, MA, while main business operation in Kinnelon, NJ. Please use Contact Us page for your initial contact. |
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| What are System Requirements? |
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Macromedia Flash Player 8 or later installed |
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Any OS (Windows, Mac OS X, Unix) |
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Display Mode with more than 1024 pixcel width |
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Minimum 128 Mb of RAM |
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Minimum 20 Mb of available hard-disk space |
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Audio Input and Output capabilities |
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| Do I need an additional Hardware Device? |
| No. The current version is designed with the No Additional Device concept in mind. You only need to have a computer with audio input and output capabilities. |
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| My Computer doesn't come with a microphone. How do I use program? |
| Some Computer models come with no microphone. Most Computers, however, come with USB Port. A number of great and affordable microphones via USB Port are available on the market including Logitech, Griffin among others. |
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| What is our technical support? |
| Free technical support via email is available to our product owner for a period of six months beginning on your purchase date. Please use the Contact Us page for technical quote. |
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| What are System Requirements? |
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Macintosh Computer with G4, G5 or Intel Core |
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Mac OS X (10.2 or later) |
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Minimum 256 Mb of RAM |
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Minimum 40 Mb of available hard-disk space |
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Audio Input and Output capabilities |
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| Do I need an additional Hardware Device? |
| No. The current version is designed with the No Additional Device concept in mind. You only need to have a Macintosh computer with audio input and output capabilities. |
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| My Mac doesn't come with a microphone. How do I use program? |
| Some Macintosh models such as Mac mini come with no microphone. Most Macs, however, come with USB Port. A number of great and affordable microphones via USB Port are available on the market including Logitech, Griffin among others. |
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| What is our technical support? |
| Free technical support via email is available to our product owner for a period of six months beginning on your purchase date. Please use the Contact Us page for technical quote. |
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| Consecutive melody notes being played back upon a single trigger-in |
| This problem could be introduced by either too much Sensitivity setting for incoming audio, and/or "feedback" between microphone and speakers of your Macintosh, which could cause program crash. Do one or more of the following solutions: |
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Lower the Sensitivity slider until having a proper response by observing the green Trigger-in indicator. |
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Lower the System's Sound Input volume in the System Preferences > Sound > Input pane. |
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Lower the System's Sound Output volume in the System Preferences > Sound > Output pane. |
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If you are using external speakers, place them facing off your Macintosh microphone. |
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If you are using an external microphone, place it facing off your Macintosh speakers. |
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| Occasionally program crashes |
| This problem could be introduced by less CPU power applied to program, too much Sensitivity setting for incoming audio, and/or "feedback" between microphone and speakers of your Macintosh. Do one or more of the following solutions: |
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Quit other programs if running. |
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Do one or more of the solutions in the previous case. |
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| No melody note being played back |
| Do one or more of the following solutions: |
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Click the Play button with an Eighth Note icon. |
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Choose a proper device for Sound input/output in the System Preferences > Sound > Input/Output panes. |
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Turn up the System's Sound Input volume in the System Preferences > Sound > Input pane. |
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Turn up the System's Sound Output volume in the System Preferences > Sound > Output pane. |
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| Some melody notes being played back loud while others soft |
| Program is input velocity sensitive and plays back melody notes accordingly. |
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| Why does it play back in different manners on some musical instruments? |
| Program plays back in different fashions when particular musical instruments are chosen. Vibraphone, for instance, plays back in roll representing the reality of the instrument. |
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| What does it mean by Articulation? |
| Whichever musical instrument you choose, the personal touch would be always involved. The touch includes a tendency to play musical notes of longer and shorter duration. The Articulation control allows you to control over duration of musical notes being played back that comforts your personal taste. |
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| What Music Style does Product support? |
| Besides Pops, product supports Jazz, Blues and Modal. |
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| What Musical Instruments does Product come with? |
| Pan Flute, Rock Organ, Vibraphone, Strings, Steel Drum, Crystal, Fantasia, Space Voice, Birds, Synth. Strings, Harpsichord, Tabular Bells, Brightness, Echo Drop, Marimba, Orchestra Hit, Synth. Drum, Pizzicato Strings, Nylon Guitar and Picked Bass. |
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| Can I hook up external MIDI Sound Module or Sampler with program? |
| Not with the current version, which is designed with the No Additional Device concept in mind. Depending on demands, however, the future version may include the External Sound Device expandability. |
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